Overview

PRIVATE & PUBLIC HOSPITALS - Celebrating Innovation, Compassion, and Impact in Healthcare

The Indonesia Hospital Experience Summit 2025 Awards Ceremony is a prestigious evening dedicated to recognizing outstanding achievements in patient and staff experience across Indonesia’s healthcare ecosystem. This highly anticipated event honors both public and private hospitals that have demonstrated exceptional leadership, innovation, and measurable impact in transforming the hospital experience.

The ceremony also serves as a powerful platform to inspire replication of best practices, foster healthy competition, and promote a national culture of patient-centered care.

Awards Categories

Public Hospital

Best Patient Experience Excellence – Public Hospital

Innovation in Digital Health for Public Service Delivery

Leadership in Patient Safety & Quality

Resilient Hospital of the Year (for disaster and crisis response excellence)

Most Improved Hospital Experience Transformation (Year-on-Year Progress)

Private Hospital Categories

Best Patient Experience Excellence – Private Hospital

Innovation in Personalized Care Delivery

Excellence in Healthcare Facility Design & Hospitality

Sustainability in Healthcare Experience (Green and patient-friendly innovations)

Brand Trust & Patient Loyalty Award

Special Awards (Open to Both Sectors)

Hospital CEO of the Year – Experience Leadership

Patient Experience Champion (Individual Contributor)

Lifetime Achievement in Healthcare Humanization

Co-Design Award: Best Patient & Family Involvement in Care Innovation

Experience Innovation of the Year (Startup or Technology Partner)

National Health Equity & Inclusion Award

Award Nomination